Introduction

The Grievance Redressal Committee (GRC) is a dedicated body established to address and resolve grievances and complaints related to academic, administrative, and other issues within the college. The GRC serves as a platform for students, faculty, and staff members to voice their concerns, seek redressal, and ensure a fair and transparent resolution process. Our aim is to promote a harmonious and conducive environment for all members of the college community by addressing grievances promptly and effectively.

Objective

The primary objective of the Grievance Redressal Committee is to provide a mechanism for individuals to raise concerns, complaints, or grievances related to various aspects of college life. The GRC aims to facilitate the resolution of disputes, ensure accountability, and promote transparency in decision-making processes. By upholding principles of fairness, equity, and justice, the GRC strives to enhance the overall well-being and satisfaction of stakeholders within the college.

Roles and Responsibilities

• To receive and review grievances submitted by students, faculty, or staff members in a timely and confidential manner.
• To conduct thorough investigations into the grievances raised and provide a fair and impartial assessment of the situation.
• To facilitate mediation or conciliation processes to resolve disputes amicably between parties involved in the grievance.
• To recommend appropriate actions or solutions to address grievances and prevent recurrence of similar issues in the future.
• To maintain accurate records of grievances received, actions taken, and outcomes achieved for reference and reporting purposes.
• To uphold confidentiality throughout the grievance redressal process and ensure the privacy of all parties involved.
• To collaborate with relevant stakeholders, departments, or authorities to address systemic issues identified through the grievance redressal process.
• To conduct awareness programs, workshops, or training sessions on grievance handling procedures and conflict resolution techniques for the college community.

By fulfilling these roles and responsibilities, the Grievance Redressal Committee plays a crucial role in promoting transparency, accountability, and trust within the college community.